New Waterford Homecare Service Society is a homecare service provider located on Cape Breton Island in the province of Nova Scotia, Canada. Founded in 1977, New Waterford Homecare Service Society provides homecare services to seniors, disabled, families and individuals in stress due to illness or aging in New Waterford and Glace Bay.
Our agency consist of over 100 Continuing Care Assistants (CCA) and a dozen administrative staff.
To learn more about the principles and values upon which the New Waterford Homecare Service Society are founded, please consider the following:
At New Waterford Homecare Service Society, our vision is to respond to the evolving needs of our community by delivering high quality, compassionate people-centered care. We are committed to continuous improvement through ongoing education, open communication with stakeholders, and unwavering support for our staff, ensuring exceptional service for every client.
Quality integrated service delivered in a safe effective manner that promotes independence and supports clients and their families in the community.
As a Home Support Worker, I have a responsibility to maintain high standards of conduct, to encourage client independence and to contribute to clients’ welfare. To accomplish these goals, I will:
Treat each individual with respect and accept that all individuals have worth;
Maintain the confidentiality of information acquired through my employment and only disclose this information when authorized or legally obligated to do so;
Follow policies and procedures as developed by my agency;
Ensure that my personal activities do not interfere with my judgment and competence;
Fulfill my obligations and responsibilities in dependable and honorable manner;
Provide client-centered care by encouraging the client to make his/her own decisions;
Promote client involvement in his/her own affairs, including appropriate family and community involvement;
Encourage the client to contribute to his/her own welfare by doing tasks of which he/she is capable;
Contribute to the safety and security of the client, his/her personal property and physical environment.
New Waterford Homecare Service is committed to creating a community service environment that is free from violence, abuse, aggression and harassment for our staff and our clients.
New Waterford Homecare Service Society will not tolerate:
violent behavior
abusive or threatening behavior
abusive or inappropriate language
sexual harassment
racism
bullying
Aggressive and violent behavior threatens the health and safety of our staff and our clients and these actions can also have a serious impact on the quality of care provided to the people we serve.
New Waterford Homecare Service Society will adhere to the principles of the Nova Scotia Occupational Health and Safety Act and its regulations.
The Mission of Continuing Care Nova Scotia is to deliver an array of service to assist Nova Scotians of all ages who have assessed unmet needs in order that they can achieve and maintain their maximum independence while living in their own homes and communities.
Continuing Care Nova Scotia conducts its’ activities in accordance with the following principles:
Continuing Care Nova Scotia fosters client independence, empowerment and client/family involvement in care.
Continuing Care Nova Scotia supports the individual and helps to sustain the natural support system by supplementing, not replacing the assistance available from the family, informal caregivers and other community resources.
Continuing Care Nova Scotia provides high quality, effective, efficient and safe services to individuals at home.
Continuing Care Nova Scotia services are allocated in a consistent, equitable manner based on individual client need as determined through standardized assessment.
Continuing Care Nova Scotia services are provided by the most appropriate, cost efficient care provider as long as that care is with the provider’s scope of practice, knowledge and skill.
Continuing Care Nova Scotia works closely with existing community resources. Where services are available in the community and are appropriate and accessible to the individual, Continuing Care Nova Scotia does not duplicate those services.
Continuing Care Nova Scotia recognizes that care in a facility is appropriate when the resources of the individual, the family, the community and the program cannot adequately sustain the individual in the home.
Continuing Care Nova Scotia works in partnership with the community and the health care system and continually seeks new ways to respond to identify community needs.
Case management functions including intake, assessment, resource allocation and service authorization re separated from direct service delivery to ensure objectivity in care planning.